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Microsoft Update Management using HandsFree Networks

What are HFN MUM priorities?

Within HFN Microsoft Update Management (MUM) priorities are assigned to:

  • Machines categories (machine groups are members of machine categories)
  • Software update categories (software update groups are members of software update categories)

MUM configuration settings

MUM configuration settings are partitioned between machine and software update groups as follows:

Software update group configuration settings

Software update configurations include those settings that let you control how MUM should handle a software update, specifically:

  • Approve/Remove/Decline status
  • Schedule
  • Notification
Machine group configuration settings

Machine configurations include those settings that let you control the software update process on a system, specifically:

  • Source of updates
  • Management (e.g. disabled, managed from HFN client, or managed from HFN server (the default setting))
  • How new software updates should be handled (i.e. use last settings from HFN server (the default setting), or get updated settings from HFN server before taking action)
  • Download policy (default setting – Try to retrieve from local machines, then download from vendor if unsuccessful)
  • Retention policy (default setting – Keep updates on this machine for 14 days, for other machines to use)
  • Restart policy (default setting – Automatically restart when a restart is necessary after an installation)
  • Multiple installations (default setting – Repeat install cycle until machine is up to date, but stop after 1 hour)

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Intrusion Protection Management Using HandsFree Networks

HandsFree Networks’ flexible solution offerings encompass many different aspects of Support Automation. The following video demonstrates Intrusion Protection Management one of the advanced features found in HandsFree Networks Next Generation Device Healthcare environment

Click here to see the video onIntrusion Protection Management Using HandsFree Networks

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Manage Windows Firewall Remotely !!!!

  • Command line parameter to enable windows firewall:  Netsh firewall set opmode enable.
  • Usual procedure: start-> run -> type (Netsh firewall set opmode enable).
  • HandsFree Networks tool can enable/disable firewall remotely on the scheduled time.



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Break-Fix Support using HandsFree Networks Sequential DART’s!!!!!!!!!!!!!!!!!!!!!!!!

HandsFree Networks Sequential DART is an automated solution that can be used in windows based customer machine to perform sequence of resolutions/software instruction that will clear out junk files, clean up registry, enable/disable start-up items, defragment the hard drive, update software, reset IE browser and remove spyware/virus treats etc., automatically. This can help you confidently resolve challenges ranging from system performance to all system maintenance activities. This feature of HandsFree Networks maintains your value as a trusted advisor to your customers.

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India’s Data Centre Services market moving to Managed Services and ‘Pay-per-Use’ models

The Data Centre services market in India is set to witness phenomenal growth in the coming two years and will be a $ 2 billion market by 2011 reveals IDC’s new research titled, ‘Assessment of Business Opportunities in the India Data Centre Services Market’

IDC attributes the expected growth to the fast evolving ecosystem of the market which includes high speed internet bandwidth service providers, data centre hosting players, power and cooling solution providers, hardware vendors and system integrators (SIs).

The market for data centre services is now estimated to grow at a CAGR of 22.7% till the end of 2011 to touch revenues of Rs 10,000 crore or almost $ 2 billion as compared to Rs 6,300 crore in 2009. Captive data centre services is estimated to grow at a CAGR of 19.9% in the next two years with the BFSI sector predicted to show high adoption rates for these services. Government agencies and departments are expected to increasingly adopt the services from this year. Captive services are mainly followed by sectors requiring high degree of security, internal controls and tighter management.

The relevance of third party data services is gaining traction on account of lack of in-house skills, high investments and long gestation period usually experienced by enterprises. Third party data centre services contributed 18% of total revenues garnered by data centre services. Manufacturing and IT/ITeS sectors together comprised 80% of the third party data centre services market in 2009.

“As the economy further strengthens in 2011 and IT adoption in SMBs increases further to achieve business growth objectives, this segment is expected to become the next growth driver for third party data centre services,” says Ravikant Sharma, Senior Analyst, User Research, IDC India.

In India the market is seen evolving to green solutions as well as those with better efficiency. Price-wise the services are becoming cheaper and the country is expected to serve as an important data centre hub to the global community.

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