Software Updates is a critical activity for any computer system. The patches enhance the ability of a software and keeps it up to date. For example if an AV update doesn’t happen, then the AV tool cannot detect latest threats.
HandsFree Networks’ Automated Update Management gives a robust pull-based patch management facility with flexible patching options.You don’t have to actively manage the list of patches to apply on a system-by-system basis as the responsible DART will automatically ignore an attempt to re-apply a patch or software update to a system where it has already been installed, unless you want it to. Patches and software updates can be applied selectively based on a system’s operating system. It requires no infrastructure investment as the patches get updated silently. Continued…
Posted in Best Practices.
Tagged with Remote, Security-Antivirus/Spyware, Support Automation.
By Kavita Sarma, Business Analyst
– March 9, 2010
ON-DEMAND “GOTO ASSIST” INTEGRATION
HandsFree Networks Remote Access has integration with Citrix GoToAssist remote utility. It automates the establishment of a GoToAssist remote session adding significant benefits to this utility. Remote control is possible for one, some or all machines on a site using this feature.
Advantages
Complete control over remote sessions.
No end-user intervention or intimidation of IP address.
Allows remote control even when systems are logged off.
Automated and managed through a single configuration page bringing in scalability.
HandsFree Networks Remote Access has integration with Citrix GoToAssist remote utility. It automates the establishment of a GoToAssist remote session adding significant benefits to this utility. Remote control is possible for one, some or all machines on a site using this feature.
Advantages
- Complete control over remote sessions.
- No end-user intervention or intimidation of IP address.
- Allows remote control even when systems are logged off.
- Automated and managed through a single configuration page bringing in scalability.
Posted in Uncategorized.
Tagged with Remote.
By Santanu Das, Pre-Sales Consultant
– March 6, 2010
How to set Default Screen Saver & Protect:-
I’ve used the “hfn.scr” , but of course this only works on the profile/account that it is installed it on! All other profiles and accounts have there own screensaver settings.
How can I get it work globally? Otherwise it’s totally useless. Ideally I’d like to implement this from a central location, such as the DC or another terminal. Continued…
Posted in Best Practices, Support Tips.
Tagged with screen saver.
By Vidhyasagar, Product Support
– February 15, 2010
HandsFree Networks provides the following key success factors that will lead to reduced costs for all MSPs or IT Infrastructure Management organizations.
Key Success Factors by HandsFree Networks
HandsFree Networks automation helps organizations to proactively detect device problems and reduce recurring problems through automated resolution. HandsFree Networks enables cost effective IT resources deployment.
Posted in Best Practices.
Tagged with IT Business Solution, Support Automation.
By Kavita Sarma, Business Analyst
– February 10, 2010
Setting up a Wall paper in a desktop for any office environment is a hard task to implement. Techies find out a way using complicated steps to set the Wallpaper on an individual desktop, also after it is setup any employee would easily change the Wallpaper to anything downloaded from the internet. The task of maintaining an individual desktop is so tiring and also it’s unethical for an employee to change their company’s logo wallpaper to any other wallpaper.
It was indeed a tedious task for the administrators to change the Wallpaper setup by the employees back to the Logo of the company Wallpaper. Continued…
Posted in Best Practices, Support Tips.
Tagged with Managed Services, Support Automation, windows, xp.
By Tharun Kumar, Tipster
– February 9, 2010
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